Nnaemeka O.
About Nnaemeka O.
Nnaemeka O. serves as the Director of Network & Partner Experience Support at Surescripts, where he focuses on enhancing health intelligence to improve patient care. He has extensive experience in customer success and technology operations, particularly in the health tech sector.
Work at Surescripts
Nnaemeka O. has served as the Director of Network & Partner Experience Support at Surescripts since 2022. In this role, he focuses on delivering trusted health intelligence enablement to enhance patient care through value-based information services. His leadership contributes to the operational efficiency and effectiveness of the organization, which plays a critical role in the healthcare technology landscape.
Previous Experience
Prior to joining Surescripts, Nnaemeka O. held several key positions in the technology and healthcare sectors. He was the Head of Customer Success & Delivery Experience at Sorcero from 2020 to 2022. Before that, he served as VP of Customer Engagement, Implementation & Program Management at Mesa Global Partners from 2018 to 2020. His extensive background also includes various roles at IBM, spanning over a decade, where he worked in project management, service delivery, and client services.
Education and Expertise
Nnaemeka O. earned a Bachelor's degree in Information Technology from the University of Maryland Baltimore County. His educational background, combined with his professional experience, equips him with a strong foundation in technology operations and service delivery models. He specializes in leveraging AI, machine learning, and natural language processing technologies to drive digital transformation in the health tech sector.
Achievements in Health Tech
Nnaemeka O. has developed an outcomes-driven model to support a digital health network that processes over 22 billion transactions annually. His work emphasizes the importance of creating service delivery models that address complex and regulated challenges within the healthcare technology industry. This focus on health intelligence aims to improve patient care through innovative solutions.
Professional Affiliations
Nnaemeka O. is a member of Gain Grow Retain since 2019, where he engages with peers to share insights and strategies related to customer success and retention. Additionally, he has served as an Advisor and Board Member at Mesa Global Partners from 2020 to 2024, contributing his expertise to guide organizational growth and customer engagement initiatives.