Phuong Nguyen
About Phuong Nguyen
Phuong Nguyen is a Senior Software Applications Developer specializing in ServiceNow at Surescripts, where he has worked since 2021. He has a strong background in software development and system administration, with previous roles at Mattersight Corporation and Virteva.
Work at Surescripts
Phuong Nguyen has been employed at Surescripts as a Senior Software Applications Developer - ServiceNow since 2021. In this role, Nguyen develops and manages the preparation of systems and program specifications, test criteria, and project control for new functionalities and enhancements within the ServiceNow platform. This position involves collaborating with Service Managers to ensure that ServiceNow functionalities align with customer objectives, thereby enhancing operational efficiency.
Previous Experience
Before joining Surescripts, Phuong Nguyen worked at Mattersight Corporation as a ServiceNow Administrator from 2019 to 2021. Prior to that, Nguyen served as a ServiceNow Tech II at Virteva for three years, from 2016 to 2019. These roles provided Nguyen with extensive experience in managing and optimizing ServiceNow applications, contributing to a solid foundation in IT service management.
Education and Expertise
Phuong Nguyen holds a Bachelor’s Degree in Computer Science from Valdosta State University, which was completed from 2012 to 2014. Additionally, Nguyen earned an Associate's Degree in Computer Science from Abraham Baldwin Agricultural College from 2010 to 2012. Furthering technical skills, Nguyen studied at freeCodeCamp, achieving a Full Stack Web Development Certification between 2016 and 2017. This educational background supports Nguyen's expertise in ITSM, Asset Management, Service Portal, and HR modules within ServiceNow.
Technical Skills
Nguyen possesses hands-on experience with various ServiceNow modules, including ITSM, Asset Management, and Service Portal. Expertise extends to integrating LDAP and Azure/OKTA SSO with web services. Nguyen coordinates and implements requirements using Workflow, JavaScript, HTML, XML, and ServiceNow Content Management, demonstrating a comprehensive skill set in software development and system integration.
Personal Blog and Research
In addition to professional work, Phuong Nguyen maintains a personal blog focused on technology topics, accessible at http://helpfultechblog.com/. This platform allows Nguyen to share insights and research on systems and programs, including identifying causes of failure or poor operational performance, contributing to the broader technology community.