Rebecca Prone
About Rebecca Prone
Rebecca Prone is a Senior Customer Experience Trainer at Surescripts, where she has worked since 2004. She studied at Ithaca College from 1996 to 2000.
Work at Surescripts
Rebecca Prone has been employed at Surescripts since 2004, where she holds the position of Senior Customer Experience Trainer. In this role, she focuses on enhancing customer interactions and ensuring a high level of service quality. Her work involves training staff to improve customer engagement and satisfaction, contributing to the overall effectiveness of the organization.
Education and Expertise
Rebecca Prone attended Ithaca College from 1996 to 2000, where she completed her studies over a four-year period. This educational background has equipped her with the skills necessary for her role in customer experience training, allowing her to effectively communicate and implement training programs.
Background
Rebecca Prone has a professional background that spans two decades in the customer experience field. Her long tenure at Surescripts reflects her commitment to the organization and her expertise in customer service training. She has developed a deep understanding of customer needs and expectations throughout her career.
Professional Experience
With 20 years of experience at Surescripts, Rebecca Prone has gained extensive knowledge in customer experience strategies. Her role as Senior Customer Experience Trainer involves designing and delivering training programs that enhance the skills of customer-facing employees. This experience positions her as a knowledgeable resource within the organization.