Lisa Roberts
About Lisa Roberts
Lisa Roberts is the Manager of Customer Service in the medical device sector at Surmodics, where she has worked for over a decade in various roles. She has a background in Chemical Engineering from the University of Minnesota and has implemented strategies to enhance customer experience and drive organizational change.
Current Role in Customer Service Management
Lisa Roberts serves as the Manager of Customer Service in the Medical Device sector at Surmodics. She has held this position since 2019, contributing to the company's focus on enhancing customer satisfaction and operational efficiency. In her current role, she oversees customer service initiatives and leads a team dedicated to improving service delivery.
Experience at SurModics
Lisa Roberts has extensive experience at Surmodics, having worked in various roles for over a decade. Her positions included Senior Engineer in Commercial Development, Process Development Engineer, Technical Service Engineer II, Senior Account Coordinator, and Inside Sales Specialist. This diverse background has provided her with a comprehensive understanding of the company's operations and customer service processes.
Previous Employment at Ampac
Prior to her tenure at Surmodics, Lisa Roberts worked at Ampac, formerly known as Kapak, as a Technical Service Representative from 2001 to 2004. In this role, she gained valuable experience in technical support and customer interaction, which contributed to her skill set in the medical device industry.
Educational Background in Chemical Engineering
Lisa Roberts earned her Bachelor of Science degree in Chemical Engineering from the University of Minnesota, where she studied from 1997 to 2001. This educational foundation has equipped her with the technical knowledge necessary for her roles in engineering and customer service within the medical device sector.
Organizational Change Initiatives
During her career, Lisa Roberts has influenced organizational change initiatives aimed at driving cost savings within the customer service department. Her efforts have focused on implementing strategies that enhance customer experience and contribute to revenue objectives in the medical device sector.