Rachel Higgs, MBA
About Rachel Higgs, MBA
Rachel Higgs, MBA, serves as the Customer Operations Manager at Surmodics, where she has worked since 2020. She has extensive experience in customer operations, having held various roles at RespirTech and a background in health promotion and public health.
Current Role at SurModics
Rachel Higgs serves as the Customer Operations Manager at SurModics, a position she has held since 2020. In this role, she is responsible for overseeing customer operations and ensuring efficient service delivery. Her work contributes to the overall customer experience and operational excellence within the organization. SurModics is known for its focus on medical device and in vitro diagnostics technologies.
Previous Experience at RespirTech
Rachel Higgs has extensive experience at RespirTech, where she held multiple roles over several years. She began as a Customer Care Advocate from 2013 to 2014, then progressed to Senior Manager of Customer Operations from 2018 to 2019. She also served as Supervisor of Customer Operations from 2015 to 2016, Manager of Customer Operations from 2017 to 2018, and Senior Manager of Clinical & Sales Operations from 2019 to 2020. Additionally, she worked as Senior Manager - Business Transformation & Process Improvement for six months in 2020.
Educational Background
Rachel Higgs earned her Master of Business Administration (MBA) in Health/Health Care Administration/Management from Saint Mary's University of Minnesota. She also holds a Bachelor of Arts (B.A.) in Community & Global Health, Anthropology, and Psychology from Macalester College. Furthermore, she studied Public Health at the Danish Institute for Study Abroad, enhancing her knowledge in health-related fields.
Professional Development in Health Promotion
Before her tenure at RespirTech, Rachel Higgs worked at Macalester College as a Health Promotion Programmer from 2010 to 2013. In this role, she focused on promoting health initiatives and programs within the college community. This experience laid the foundation for her subsequent roles in customer operations and management within the healthcare sector.