SurveySparrow
SurveySparrow offers a unified customer experience platform that supports various types of surveys and provides smart insights, customizable designs, and multi-channel distribution.
Services
SurveySparrow offers a comprehensive customer experience (CX) platform designed to enable brands to engage actively with their audience, gain intelligent insights, and perform timely actions. The platform supports a variety of survey types, including conversational surveys, NPS, CSAT, CES, employee assessments, and chat surveys. With its theme customization options and custom CSS capabilities, SurveySparrow allows users to personalize their surveys to reflect their brand identity.
Products
SurveySparrow provides over 1000 templates tailored for various survey requirements. The platform includes smart dashboards which offer actionable insights and powerful data visualizations. AI-powered tools facilitate the creation of surveys, data analysis, and automation of workflows. SurveySparrow also features custom reports with advanced filters for precise data segmentation, alongside ticket management tools for handling customer feedback and support tickets.
Features
SurveySparrow supports multi-lingual surveys, making it easy to translate surveys with a single click. The platform offers automation features to connect surveys with both internal and external workflows. SurveySparrow allows surveys to be distributed through over 15 channels, such as SMS, email, social networks, Slack, QR codes, and in-app embeds. The platform also includes reputation management tools to monitor and respond to online reviews, and sentiment analysis to glean deeper insights from customer feedback.
Integrations
SurveySparrow integrates with a variety of apps and services to extend its functionality. Some of the key integrations include Stripe, Zenkit, Rybbon, Zendesk, HubSpot, Slack, Intercom, Salesforce, Mailchimp, Zapier, and WordPress. These integrations help streamline workflows and enhance the overall customer experience by connecting various aspects of business operations.
Clients
SurveySparrow's platform is utilized by over 500 global brands, including Siemens and Xerox. It serves a wide range of industries such as healthcare, education, hospitality, travel, and market research. To support its clients, SurveySparrow offers a 14-day free trial, providing access to all features and ensuring that businesses can experience the platform's full potential before committing.