David Bird
About David Bird
David Bird serves as a Service Desk Specialist 1 at Sutter Health, where he has worked since 2011. He holds a Bachelor of Applied Science in Computer Science from Weber State University and has experience in documentation, incident management, and training new hires.
Work at Sutter Health
David Bird has been employed at Sutter Health since 2011, serving as a Service Desk Specialist 1 for 13 years. In this role, he has been responsible for creating detailed documentation using the Remedy ticketing system for both calls and emails. His responsibilities include managing the Remedy Queue and performing lead tasks such as Shift Turnover and acting as Major Incident Coordinator. Additionally, he has assisted with onboarding new hire groups at Sutter Health.
Education and Expertise
David Bird studied at Weber State University, where he pursued a Bachelor of Applied Science (B.A.Sc.) in Computer Science from 2002 to 2007. His educational background provides him with a strong foundation in technical skills relevant to his role at Sutter Health. This academic experience supports his expertise in managing service desk operations and utilizing ticketing systems effectively.
Background
David Bird has built a career in IT support, with a focus on service desk operations. His tenure at Sutter Health has allowed him to develop skills in documentation, incident management, and team coordination. His experience in handling new hire groups indicates a commitment to fostering a supportive work environment.
Achievements
During his time at Sutter Health, David Bird has contributed to the efficiency of service desk operations through the creation of detailed documentation and effective management of the Remedy ticketing system. His role as Major Incident Coordinator highlights his capability in handling critical situations and ensuring smooth operations within the service desk team.