Diana Caldera
About Diana Caldera
Diana Caldera is a Patient Services Coordinator at Sutter Health in Roseville, California, with over 11 years of experience in patient services. She holds a Bachelor of Science in Health Science from California State University, Chico, and has previously worked as a Customer Service Representative at Circuit City.
Work at Sutter Health
Diana Caldera has been employed at Sutter Health since 2013, serving as a Patient Services Coordinator. In this role, she has been responsible for managing patient referrals and handling a high volume of service requests. Her position requires effective communication with clinical staff and physicians, utilizing the SBAR format and smart phrases to ensure clarity and efficiency in interactions. Diana's experience at Sutter Health spans over 11 years, during which she has developed a strong understanding of patient services.
Previous Experience at Circuit City
Before her tenure at Sutter Health, Diana Caldera worked at Circuit City as a Customer Service Representative from 2007 to 2009. During her two years in this role, she developed skills in customer interaction and service management while working in Chico. This experience contributed to her ability to handle patient inquiries and service requests effectively in her current position.
Education and Expertise
Diana Caldera holds an Associate of Arts and Sciences (A.A.S.) degree in Social and Behavioral Science from Butte College, which she completed from 2005 to 2009. She furthered her education at California State University, Chico, earning a Bachelor of Science (BS) in Health Science with an option in Health Education and a minor in General Education, Health & Wellness from 2009 to 2013. Her educational background provides her with a solid foundation in health-related topics and patient services.
Patient Services Responsibilities
In her role as Patient Services Coordinator, Diana Caldera conducts audits on patient charts to ensure the accuracy and completeness of chargeable services. This task is crucial for maintaining compliance and quality in patient care. Additionally, she efficiently manages patient referrals, demonstrating her ability to streamline processes and enhance service delivery within the healthcare setting.
High School Education
Diana Caldera completed her high school education at Orland High School, where she earned her High School Diploma from 2001 to 2005. This foundational education set the stage for her subsequent academic pursuits in higher education and her career in healthcare.