John Ceballos
About John Ceballos
John Ceballos is a Field Technician at Sutter Health / Sutter Care At Home in Santa Cruz, where he has worked since 2015. He has extensive experience in engineering and customer support, having previously held positions at Hitachi GST and Seagate Technology.
Work at Sutter Health
John Ceballos has been employed as a Field Technician at Sutter Health / Sutter Care At Home since 2015. In this role, he is responsible for confirming and loading new firmware for all monitors. He inputs patient and system information into online software, ensuring accurate data management. His position requires a strong focus on customer service and support, which is enhanced by his CPR certification.
Previous Experience
Before joining Sutter Health, John Ceballos worked at Hitachi GST as a Senior Application Engineer and Sales Engineer from 1998 to 2005. He also held the position of Senior Field Engineer at Seagate Technology from 1988 to 1996. His roles in these companies involved technical support and customer engagement, contributing to his extensive experience in the field.
Education and Expertise
John Ceballos studied Electrical and Electronics Engineering at Heald College, where he achieved an Associate of Applied Science (A.A.S) degree. He furthered his education by attending the Flash Memory Summit from 2013 to 2014, focusing on sessions and keynote presentations. This educational background supports his technical expertise in diagnosing and debugging peripherals.
Technical Skills and Responsibilities
In his current role, John Ceballos is experienced in diagnosing and debugging peripherals for known issues and coordinating returns to manufacturers. His responsibilities include confirming firmware updates and managing patient information. His technical skills are complemented by his international experience, which includes traveling for customer negotiations.