Jordan S.
About Jordan S.
Jordan S. is a Desktop Support Technician 3 at Sutter Health, with a background in technology support and project management. He has over a decade of experience in various roles, including positions at Starbucks and Chico Unified School District, and holds a Bachelor of Science in Biology from California State University, Chico.
Current Role at Sutter Health
Jordan S. currently serves as a Desktop Support Technician 3 at Sutter Health, a position held since 2022. In this role, Jordan manages and leads a team of technicians across the San Francisco Bay Area, focusing on enterprise initiatives. Responsibilities include strategizing and overseeing deployments to ensure minimal service interruptions and a positive customer experience. Jordan also provides advanced problem resolution and technical training, acting as an expert resource for all desktop support needs.
Previous Experience at Sutter Health
Prior to the current role, Jordan S. worked at Sutter Health in various capacities. Starting as a Desktop Support Technician 1 for a month in 2017, Jordan then advanced to the position of Enterprise Desktop Operations Technician 2/Enterprise Deployment Lead from 2018 to 2022. During this time, Jordan managed multiple projects aimed at implementing new technologies to enhance patient care provider workflow and ensured adherence to departmental and system policy directives.
Education and Expertise
Jordan S. earned a Bachelor of Science in Biology from California State University, Chico, completing the program from 2009 to 2017. This educational background provides a foundation for understanding complex systems and processes, which is essential in the field of technology support. Jordan's expertise includes managing desktop support operations, technical training, and developing policies related to computer and mobile device activities.
Work History in Technology and Support Roles
Before joining Sutter Health, Jordan S. gained experience in various roles that contributed to technical skills and customer service expertise. Jordan worked as an IT Intern at Novani, LLC for three months in 2017 and held a position as a B.L.A.S.T. Leader at Chico Unified School District from 2011 to 2013. Additionally, Jordan has experience in the food service industry, having worked at Starbucks as a Barista and Shift Supervisor for a total of ten years.
Project Management and Team Leadership
In the role of Desktop Support Technician 3, Jordan S. is responsible for managing and leading a team of technicians. This includes onboarding and training new contractors to ensure smooth integration into the team. Jordan's leadership extends to strategizing the deployment of new technologies, emphasizing the importance of maintaining high data security and providing maintenance of asset control.