Nicholas Mc Greevy
About Nicholas Mc Greevy
Nicholas McGreevy is a Service Desk Analyst at Sutter Health, where he has worked since 2015. He has a background in healthcare IT support and holds several certifications in network and system administration.
Work at Sutter Health
Nicholas Mc Greevy has been employed at Sutter Health as a Service Desk Analyst since 2015. In this role, he provides technical support to healthcare professionals and staff in the Sacramento, California area. His responsibilities include troubleshooting and resolving IT issues through various communication channels such as phone, email, and chat. His extensive experience in healthcare IT support enables him to effectively assist users with varying levels of technical expertise.
Previous Experience at CompuCom
Prior to his current position, Nicholas worked as a Field Technician at CompuCom for a brief period in 2014. His role involved providing on-site technical support in Northern California. Although his tenure at CompuCom lasted only two months, it contributed to his foundational experience in the IT support field.
Education and Expertise
Nicholas Mc Greevy studied Network and System Administration at Asher College from 2014 to 2015. He achieved the Certified Network Technician designation during this time. Additionally, he holds A+, N+, and MCTS Windows 7 certifications, which validate his technical skills and knowledge in IT support. His education has equipped him with the necessary expertise to excel in his role at Sutter Health.
Background in IT Support
Nicholas has a strong background in IT support, having also served as the Lead PC Clinic Technician at Asher College from 2014 to 2015. In this position, he gained experience in providing technical assistance and support to students and staff. His ability to adapt communication to match the technical skill level of customers is a key strength, allowing for effective first call resolution.
Skills in Technical Support
Nicholas Mc Greevy demonstrates proficiency in multitasking and prioritizing tasks in a dynamic work environment. He is skilled in providing technical support across multiple channels, including phone, email, and chat. His experience in healthcare IT support further enhances his capability to address a wide range of technical issues efficiently.