Nicole Bergren, Mha
About Nicole Bergren, Mha
Nicole Bergren is a Care Coordination Program Manager at Sutter Health, where she has worked since 2016, focusing on care for patients undergoing Comprehensive Joint Replacement surgery. She holds a Master's Degree in Hospital and Health Care Facilities Administration from California State University, East Bay, and has a background in Emergency Medical Services and patient support.
Work at Sutter Health
Nicole Bergren has served as the Care Coordination Program Manager at Sutter Health since 2016. In this role, she manages and coordinates care for patients undergoing Comprehensive Joint Replacement surgery. Her responsibilities include focusing on transition of care services and complex case management for rising risk patients. Bergren collaborates with Sutter Gould Medical Foundation operators and Memorial Medical Center to enhance dashboard measures and strategic initiatives through data analysis. She has also developed and implemented a Care Management program within the California Central Valley region, utilizing strategies from the SCCP sister program.
Previous Experience at Kaiser Permanente
Before her current role at Sutter Health, Nicole Bergren worked as a Patient Services Clinical Intern at Kaiser Permanente from 2013 to 2014. This position lasted for three months and provided her with valuable experience in patient services and healthcare operations. Her internship contributed to her understanding of patient care coordination and service delivery within a healthcare setting.
Education and Expertise
Nicole Bergren holds a Master's Degree in Hospital and Health Care Facilities Administration/Management from California State University, East Bay, where she studied from 2012 to 2014. She also earned a Bachelor of Arts in Women's Studies and Sociology from UC Santa Cruz, attending from 1999 to 2003. Her educational background equips her with a solid foundation in healthcare management and social sciences, enhancing her expertise in care coordination and patient services.
Background in Emergency Medical Services
Prior to her current role, Nicole Bergren worked at Sutter Health as an Emergency Medical Technician/Patient Support Coordinator (Per Diem) from 2005 to 2014. This nine-year experience in the Modesto, California area provided her with hands-on experience in emergency medical services and patient support, contributing to her comprehensive understanding of patient care processes.
Partnerships and Community Services
In her role as Care Coordination Program Manager, Nicole Bergren partners with Accountable Care organizations to deliver cost-effective services to the community. Her focus on improving care transitions and managing complex cases reflects her commitment to enhancing healthcare delivery and outcomes for patients in her region.