Nicole W.
About Nicole W.
Nicole W. is an Operations Trainer at Sutter Health, where she has worked since 2013, focusing on enhancing staff proficiency in EPIC applications and complex operational processes. She holds a Master's degree in Organizational Leadership and Management from Colorado State University and has prior experience in loss prevention and enrollment counseling.
Work at Sutter Health
Nicole W. has been serving as an Operations Trainer at Sutter Health since 2013. In this role, she has developed and executed departmental plans and objectives that align with the organization's strategic goals. Prior to her current position, she worked as a Patient Service Coordinator at Sutter Health from 2012 to 2013. Her experience at Sutter Health spans over 11 years, contributing to the efficiency and effectiveness of operations within the Sacramento, California area.
Education and Expertise
Nicole W. holds a Master's degree in Organizational Leadership and Management from Colorado State University, which she completed from 2013 to 2015. She also earned a Bachelor of Science in Business with a focus on Organizational Innovation from the University of Phoenix-Sacramento Valley Campus between 2009 and 2011. Her educational background supports her expertise in operations training and management within healthcare settings.
Professional Background
Before joining Sutter Health, Nicole W. worked as an Enrollment Counselor at the University of Phoenix from 2007 to 2010. Earlier in her career, she served as a Loss Prevention Agent at Macy's from 2001 to 2003. This diverse professional background has equipped her with a range of skills applicable to her current role in operations training.
Training and Development Skills
As a credentialed trainer in EPIC applications, including Cadence, Prelude, Tapestry, and Radiant, Nicole W. enhances staff proficiency in these critical systems. She instructs staff on complex registration and scheduling processes, as well as insurance concepts and referral and authorization processing. Additionally, she creates and maintains policy and procedure manuals to ensure compliance and consistency in departmental operations.
Contributions to Staff Development
Nicole W. actively participates in various work groups aimed at enhancing the skill level of staff across the organization. Her involvement in these initiatives reflects her commitment to professional development and the continuous improvement of operational processes within Sutter Health.