Ricardo Ramos
About Ricardo Ramos
Ricardo Ramos is a Clinical Service Desk Specialist at Sutter Health, where he has worked since 2017. He has a background in information technology and healthcare, with previous roles including eHR Service Desk Specialist and Integration Analyst at Sutter Health, as well as experience in technical support and operations management.
Current Role as Clinical Service Desk Specialist
Ricardo Ramos currently serves as a Clinical Service Desk Specialist at Sutter Health, a position he has held since 2017 in Rancho Cordova, California. In this role, he is responsible for providing technical support and assistance related to healthcare information technology. His experience includes working with Sutter Health's electronic health record system, EPIC, where he is expanding his knowledge of various applications to enhance service delivery.
Previous Experience at Sutter Health
Prior to his current role, Ricardo Ramos worked at Sutter Health as an eHR Service Desk Specialist from 2015 to 2017 for two years. He also held the position of Integration Analyst for six months in 2015 in the Sacramento area. His experience at Sutter Health has provided him with a solid foundation in healthcare IT and electronic health record systems.
Education in Information Technology
Ricardo Ramos studied Information Technology Network Security/Systems Administration at Heald College-Roseville, where he earned an Associate in Applied Science degree from 2013 to 2014. He also attended San Jose State University, focusing on General Design with an emphasis in Industrial Design, and achieved a Bachelor of Arts degree from 1995 to 2001. His educational background supports his career in IT and healthcare technology.
Volunteer Experience in Technical Support
In 2014, Ricardo Ramos volunteered as a Technical Assistant at Adventure Christian Church in Roseville, California, for 11 months. He also volunteered at a local agency to gain hands-on training and experience with networking, hardware, and software applications. These experiences contributed to his skill development during his transition into the IT field.
Career Background and Skills
Ricardo Ramos has a diverse career background, including a role as an Operations Manager at Louis Vuitton from 2002 to 2013 in Santa Clara, California. He also worked as an IT Technician for four months in 2014 at the City of Roseville. His strengths include being a fast learner, possessing good interpersonal skills, and the ability to think on his feet, which enhance his effectiveness in technical support roles.