Sandra Hansen
About Sandra Hansen
Sandra Hansen serves as a Clinical Application Specialist III at Sutter Health, where she has worked since 2006. She is responsible for developing training materials, mentoring staff, and providing support for the MyHealthOnline platform.
Work at Sutter Health
Sandra Hansen has worked at Sutter Health since 1987, holding the position of Help Desk Analyst II for 37 years. In 2006, she transitioned to the role of Clinical Application Specialist III, where she has served for 18 years. Her responsibilities include mentoring EHR Agents and providing peer support within the organization. Hansen actively participates in monthly SutterLink/Ambulatory Product meetings to remain informed about the latest developments in her field.
Education and Expertise
Sandra Hansen is recognized as a Subject Matter Expert (SME) in several areas, including IDX, Sutterlink, MyHealthOnline, and Haiku/Canto. Her expertise contributes to the effective training and support of staff within Sutter Health. Hansen has developed training materials, including 236 MyHealthOnline FAQs, which are utilized in the training program created by SPS for the MyHealthOnline Service Center.
Background
Hansen has a long-standing career at Sutter Health, beginning her tenure in 1987. She has accumulated extensive experience in various roles, particularly in support services and clinical applications. Her work is primarily based in Mather Field, where she has developed a strong understanding of healthcare technology and patient support systems.
Achievements
Among her contributions, Sandra Hansen developed an easy-to-read monthly bar graph of MyHealthOnline statistics and provided daily statistical reports to management. She coordinated the daily activities of the MyHealthOnline Team, addressing log on issues, resetting passwords, and managing the MSO mailbox. Additionally, she provided on-site support during the transition of the MyHealthOnline Service Center to Utah, assisting during its go-live phase.