Abigail Dalton
About Abigail Dalton
Abigail Dalton is a Program Manager at Suvoda, where she has worked since 2023. She previously held various roles at the company, including Senior Technical Consultant and Team Lead, and has a background in Biopsychology, Cognition, and Neuroscience from the University of Michigan.
Work at Suvoda
Abigail Dalton has been serving as a Program Manager at Suvoda since 2023. In this role, she acts as the primary point of contact for customers, focusing on delivering an exceptional customer experience. Prior to her current position, she held multiple roles at Suvoda, including Senior Technical Consultant and Team Lead from 2022 to 2023, and Senior Technical Consultant and Group Lead from 2021 to 2022. In these positions, she collaborated with delivery teams to ensure successful and timely study delivery, managed complex account matters, and served as a point of escalation for issue resolution.
Education and Expertise
Abigail Dalton earned her Bachelor’s Degree in Biopsychology, Cognition, and Neuroscience with a minor in Political Science from the University of Michigan, completing her studies from 2013 to 2017. This educational background provides her with a strong foundation in both scientific and analytical thinking, which she applies in her current role as Program Manager. Her expertise in managing customer relationships and enhancing service delivery is supported by her academic training.
Background
Abigail Dalton's professional background includes significant experience at Suvoda, where she has progressed through various roles since 2021. Her journey began as a Senior Technical Consultant, where she quickly took on leadership responsibilities as a Group Lead. Her ability to identify at-risk customers and propose solutions for service improvements has been a key aspect of her career at Suvoda. She has developed strong collaborative relationships with delivery teams and other departments to enhance client satisfaction.
Achievements
During her tenure at Suvoda, Abigail Dalton has successfully managed complex account matters and has been instrumental in resolving issues as a point of escalation. Her proactive approach in identifying at-risk customers and proposing service improvements has contributed to enhancing client satisfaction and delivery quality. Her collaborative efforts with Services Delivery, Services Support, and Services Solutions teams have further strengthened the overall customer experience at Suvoda.