Alexandra Ivanov
About Alexandra Ivanov
Alexandra Ivanov is a Support Manager at Suvoda, where she has worked since 2018. She has a background in technical support and customer care, with previous roles at Oracle and MediHelp International.
Current Role at Suvoda
Alexandra Ivanov serves as the Support Manager at Suvoda, a position she has held since 2018. In this role, she is responsible for overseeing the support department, participating in recruiting and hiring decisions, and creating performance goals and career roadmaps for her team. She collaborates with the talent and culture department to develop training curriculum and materials tailored for the technical support team. Additionally, she gathers feedback to enhance efficiency and quality in support operations.
Previous Experience at Suvoda
Prior to her current role, Alexandra Ivanov worked at Suvoda in various capacities. She served as a Senior Technical Support Specialist for four months in 2017 and as an IRT Technical Support Specialist for one year from 2016 to 2017. Her experience at Suvoda contributed to her understanding of technical support processes and customer service.
Experience at Oracle
Alexandra Ivanov worked at Oracle as a Senior Technical Support Engineer in Integration Services for one year from 2017 to 2018. This role was based in Bucharest, Romania, and involved providing technical support and solutions to clients, enhancing her expertise in technical support engineering.
Background in Customer Care
Before her roles in technical support, Alexandra Ivanov gained experience in customer care at MediHelp International. She worked as a Customer Care Officer from 2012 to 2013 and later as a Customer Care Manager from 2014 to 2015. These positions helped her develop strong customer service skills and an understanding of client needs.
Education and Expertise
Alexandra Ivanov holds a Master's degree in Marketing and Business Communication from Academia de Studii Economice din București, which she completed from 2011 to 2013. She also earned a Bachelor's degree in International Business Relations from the same institution from 2008 to 2011. Additionally, she studied Political Science at Universitatea din București, achieving another Bachelor's degree during the same period. Her educational background provides a strong foundation for her roles in support and customer care.