Andra Costache
About Andra Costache
Andra Costache is a Senior Technical Support Specialist at Suvoda, where she has worked since 2015. She has a background in technical support and business analysis, with previous roles at SIVECO Romania, METRO SYSTEMS Romania, and Petrom.
Work at Suvoda
Andra Costache has been employed at Suvoda as a Senior Technical Support Specialist since 2015. In this role, she is responsible for providing technical support and training to helpdesk and services staff. Her work includes troubleshooting, issue resolution, and root cause identification, which are essential for maintaining efficient operations within the organization. With nearly nine years of experience at Suvoda, she has contributed to the development of technical maintenance processes and procedures for software applications.
Previous Experience at METRO SYSTEMS Romania
Before joining Suvoda, Andra Costache worked at METRO SYSTEMS Romania from 2013 to 2015. She held the position of Application Operation MCFM/MCRM for two years, where she was involved in the management and operation of applications. Additionally, she served as a CRM Service Delivery Manager for six months in 2015, focusing on customer relationship management services. Her experience at METRO SYSTEMS provided her with a solid foundation in application support and service delivery.
Internship Experience
Andra Costache began her professional journey with internships that provided her with valuable industry exposure. In 2012, she interned at Petrom for two months, gaining insights into the operational aspects of the energy sector. In 2013, she completed a one-month internship in the eLearning department at SIVECO Romania, where she was introduced to the educational technology field. These internships contributed to her practical understanding of business operations and technical support.
Education and Expertise
Andra Costache holds a Master's degree in Business Analysis and Control of Company Performance from the Academy of Economics Studies in Bucharest, which she completed from 2013 to 2015. Prior to her master's studies, she earned a Bachelor's degree in Economic Cybernetics from the same institution, studying from 2010 to 2013. Her educational background equips her with analytical skills and knowledge relevant to her roles in technical support and application management.