Marcel Besier
About Marcel Besier
Marcel Besier is a Senior Director of Services Delivery at Suvoda, where he has worked since 2022 in Barcelona, Spain. He has extensive experience in the SaaS industry, focusing on client experience transformation and leading high-performance teams.
Current Role at Suvoda
Marcel Besier serves as the Senior Director of Services Delivery at Suvoda, a position he has held since 2022. Based in Barcelona, Catalonia, Spain, he focuses on enhancing client experiences through strategic solutions in the Software as a Service (SaaS) industry. His role involves leading high-performance teams to ensure successful service delivery and the implementation of innovative solutions.
Previous Experience in Service Delivery
Prior to his current role, Marcel Besier worked at Suvoda as the Director of Services Delivery Europe from 2019 to 2022. His extensive experience includes a five-year tenure at ADP, where he held various positions including Global Program Director and Director of Global Services. His background in service delivery spans multiple roles, emphasizing his capability in managing complex projects and leading teams.
Educational Background
Marcel Besier studied at Florida Atlantic University, where he earned a Bachelor of Business Administration (BBA) with a focus on Marketing/Marketing Management from 2000 to 2001. He also attended Accadis Hochschule, completing a Diplom in International Business Administration from 1999 to 2002. His educational background supports his expertise in business management and service delivery.
Expertise in Clinical Trial Solutions
Marcel Besier has developed expertise in delivering eConsent, Interactive Response Technology (IRT), and electronic Clinical Outcome Assessment (eCOA) solutions on a unified platform for complex clinical trials. This specialization highlights his capability to manage intricate projects within the healthcare and technology sectors.
Career Progression
Marcel Besier's career began at DuPont Iberica S.L., where he held various roles including HR Project Learning Specialist and Team Leader Learning Services. His progression through different positions at DuPont and ADP showcases his growth in project management and service delivery, culminating in his current leadership role at Suvoda.