Michael Misciagno
About Michael Misciagno
Michael Misciagno is a Senior Customer Care Specialist I at Suvoda, where he has worked since 2021. He has a diverse background in customer care and project coordination, with previous roles at Endo International, IQVIA, and Telerx.
Work at Suvoda
Michael Misciagno has been employed at Suvoda as a Senior Customer Care Specialist I since 2021. In this role, he has conceptualized and driven best practices in Customer Care. He has also identified and implemented process improvements aimed at enhancing efficiency and quality within the department. His contributions include developing new methods for teams to create and log tickets, which has improved both productivity and accuracy.
Previous Employment History
Before joining Suvoda, Michael worked at Endo International plc as an Information Technology Project Coordinator for 9 months in 2020. He also served as a Service Delivery Analyst at IQVIA from 2015 to 2020, where he worked for 5 years. Earlier in his career, he held the position of HR Analyst at Telerx for Merck Sharpe & Dohme from 2012 to 2015. Additionally, he worked as an Account Specialist at Telerx for 1 year during 2014 to 2015 and as a Photographer at Onward State for 11 months in 2011 to 2012.
Education and Expertise
Michael studied at Penn State University, where he achieved a degree in Design and Visual Communications, General, from 2007 to 2012. His educational background has contributed to his expertise in customer care and process improvement, allowing him to assist with departmental initiatives such as the creation of new tools and enhancement of processes.
Skills and Contributions
In his various roles, Michael has demonstrated a strong ability to identify and implement process improvements. His focus on efficiency and quality has been evident in his work at Suvoda, where he has developed methods that enhance team productivity. His experience across different organizations has equipped him with a diverse skill set that supports customer care operations.