Mihnea Andrei Alexe
About Mihnea Andrei Alexe
Mihnea Andrei Alexe is a Customer Care Specialist at Suvoda, where he focuses on documenting user communication and improving customer care processes. He has a background in mechanical engineering and telecommunications, with previous roles in technical support and data entry.
Work at Suvoda
Mihnea Andrei Alexe has been employed at Suvoda as a Customer Care Specialist since 2021. In this role, he focuses on documenting communication with system users to ensure clarity and accountability. He actively engages in resolving user-reported issues and communicates solutions effectively back to users. Mihnea also suggests and implements process improvements aimed at enhancing efficiency and quality in customer care. His work supports system users across multiple countries, highlighting his multilingual communication skills.
Previous Employment Experience
Before joining Suvoda, Mihnea worked at Tokinomo as a Technical Support Specialist from 2020 to 2021. His role involved providing technical assistance and support to users. Prior to that, he served as a Summer Intern at ROMATSA in 2018, where he gained practical experience for one month. Additionally, he worked as a Data Entry and Processing Operator at Philip Morris International for two months in 2019. These positions contributed to his expertise in customer support and technical communication.
Education and Expertise
Mihnea holds a Bachelor's degree in Mechanical and Mechatronic Engineering from Universitatea POLITEHNICA din București, which he completed from 2016 to 2020. He furthered his education by obtaining a Master's degree in Telecommunications Engineering from the same institution, studying from 2020 to 2022. His educational background provides him with a strong foundation in both engineering and technical support, enhancing his capabilities in customer care.