Roxana Mihai
About Roxana Mihai
Roxana Mihai is a Senior Customer Care Representative and Group Leader at Suvoda, where she has worked since 2021. She has a background in customer care and IT support, with previous roles at Suvoda and Genpact, and holds a Master's degree in Geography from University Hyperion.
Work at Suvoda
Roxana Mihai has been employed at Suvoda since 2019. Initially, she served as a Customer Care Specialist for one year before advancing to the role of Senior Customer Care Representative in 2020. In her current position as Group Leader, which she has held since 2021, she oversees customer care operations and leads a team. Her tenure at Suvoda spans a total of four years, reflecting her commitment to enhancing customer service and support within the organization.
Previous Experience at Genpact
Before joining Suvoda, Roxana Mihai worked at Genpact as an IT Helpdesk Analyst from 2016 to 2018. During her two years in this role, she provided technical support and assistance, contributing to the efficiency of IT operations. Her experience at Genpact laid the foundation for her customer care skills, which she has further developed at Suvoda.
Education and Expertise
Roxana Mihai earned her Master's degree in Geography from University Hyperion, where she studied from 2008 to 2013. This academic background has equipped her with analytical skills and a comprehensive understanding of geographic principles, which may contribute to her problem-solving abilities in customer care.
Career Progression
Roxana Mihai's career reflects a steady progression in customer service and support roles. Starting as a Customer Care Specialist at Suvoda, she quickly moved up to a senior position, indicating her ability to adapt and excel in her responsibilities. Her prior experience as an IT Helpdesk Analyst at Genpact also showcases her technical support skills, which complement her current role in customer care.