Ziaul Hoque
About Ziaul Hoque
Ziaul Hoque is a Customer Service Team Leader at Swank A Posh in Michigan, where he focuses on customer satisfaction and retention. With over eight years of experience in customer service, he emphasizes continuous improvement and specializes in various customer service solutions.
Work at Swank A Posh
Ziaul Hoque has been serving as the Customer Service Team Leader at Swank A Posh since 2020. In this role, he focuses on enhancing customer satisfaction and retention by effectively training and equipping customer service agents. His leadership emphasizes the continuous improvement of services and processes to exceed customer expectations. Hoque's contributions have been instrumental in fostering a customer-centric environment within the organization.
Previous Experience at GigaWatt Pte. Ltd.
Prior to his current position, Ziaul Hoque worked as a Community Manager at GigaWatt Pte. Ltd. from 2017 to 2021. During his four years in this role, he was responsible for managing community engagement and customer relations. His experience at GigaWatt contributed to his extensive knowledge in customer service solutions and relationship management.
Education and Expertise
Ziaul Hoque earned his Bachelor of Business Administration (B.B.A.) degree in Accounting and Finance from East West University, completing his studies from 2011 to 2015. His educational background provides a strong foundation for his work in customer service, enabling him to apply analytical skills to enhance customer relationships and service delivery.
Customer Service Solutions Specialization
With over 8 years of experience in the field, Ziaul Hoque specializes in a variety of customer service solutions. His expertise includes phone support, live chat, ticket systems, and technical support. This diverse skill set allows him to effectively address customer needs and improve overall service quality.