Jesse Bautista
About Jesse Bautista
Jesse Bautista is a Support Associate with extensive experience in technical support and customer service across various industries. He has worked for notable companies such as Henry Schein, Swell, and Clickable Impact, and has a background in financial technology and the medical device sector.
Work at Swell.is
Jesse Bautista has been employed at Swell as a Support Associate since 2021. In this role, he provides technical support and assistance to clients, leveraging his extensive experience in customer service and technical fields. His responsibilities include troubleshooting issues, guiding users through software functionalities, and ensuring customer satisfaction.
Previous Experience in Technical Support
Before joining Swell, Jesse Bautista worked as a Technical Support professional at Henry Schein from 2013 to 2015 in the National Capital Region, Philippines. He also served as a Freelance Technical Support specialist on Upwork since 2017, accumulating seven years of experience in the field. His technical support roles have equipped him with skills to address a variety of customer inquiries and technical challenges.
Background in Customer Service
Jesse Bautista has a solid background in customer service, having worked as a Customer Service Representative at SPi Global from 2013 to 2015. This experience laid the foundation for his subsequent roles in technical support, enhancing his ability to communicate effectively with clients and resolve their issues efficiently.
Education and Expertise
Jesse Bautista earned a Bachelor's degree in Computer Engineering from Lyceum of the Philippines University, studying from 2009 to 2014. His educational background supports his technical skills, particularly in software documentation and financial technology, including credit card systems. This expertise allows him to provide detailed and accurate technical support.
Experience in Operations and Development
Jesse Bautista worked as an Operations Manager at Clickable Impact from 2019 to 2021 in Orlando, Florida. He also held the position of Chatbot Developer at ryTRACK Solutions for seven months in 2020-2021 in the United Kingdom. These roles contributed to his diverse skill set and understanding of operational processes and technology development.