Amy Chen
About Amy Chen
Amy Chen is an Alliance Cloud Service Manager with over 15 years of experience in application and technical system support. She coordinates customer adoption of technology updates and manages operational support delivery, demonstrating expertise in troubleshooting and project management.
Current Role as Alliance Cloud Service Manager
Amy Chen currently serves as the Alliance Cloud Service Manager at Swift, a position she has held since 2023 in London, England. In this role, she coordinates customer adoption of essential technology updates to ensure seamless operations and maximum efficiency. Amy collaborates closely with the migration team to facilitate smooth transitions for end-users to the Alliance Cloud, demonstrating her expertise in project management and operational support.
Previous Experience at Swift
Amy Chen has a significant history with Swift, having worked in various roles over a span of eight years. She began her career at Swift as a Customer Support Engineer from 2011 to 2015 in Hong Kong. After a brief period, she returned to Swift as a Senior Customer Engineer from 2015 to 2018 in the Brussels Area, Belgium. Following this, she served as a Service Manager from 2018 to 2023, also in Brussels, where she managed end-to-end operational support delivery.
Background in Technical System Support
Before joining Swift, Amy worked at Pole Star Space Applications as a Technical System Specialist from 2008 to 2011 in Hong Kong. This role contributed to her extensive experience in application and technical system support, which spans over 15 years. Her background has equipped her with strong troubleshooting and problem-solving skills, essential for her current and previous roles.
Education and Certifications
Amy Chen holds a Master's degree in Electronic and Information Engineering from The Hong Kong Polytechnic University. She has also obtained several professional certifications, including ITIL® 4 Managing Professional, ITIL® 4 Strategic Leader, ITIL v3, Google Data Analytics Professional, Project Management Professional (PMP), Professional Scrum Master (PSM), and ICP-PDM. These qualifications underline her commitment to professional development and operational excellence.
Expertise in Operational Excellence
Amy demonstrates a strong focus on driving operational excellence and cultivating collaborative partnerships with top banks, market infrastructures, and central banks. She leads virtual teams and supports multiple projects simultaneously, showcasing her ability to manage complex operational challenges effectively. Her expertise in project management and customer service delivery is a key asset in her current role.