Anastasiia Karpenko
About Anastasiia Karpenko
Anastasiia Karpenko is a Customer Support Engineer with extensive experience in IT roles, including positions at lifecell Ukraine and the European Patent Office. She holds a Master's degree in ICT and Telecommunication and is actively involved in volunteer work while pursuing her interests in sports and creative cooking.
Work at SWIFT
Anastasiia Karpenko has been employed at SWIFT as a Customer Support Engineer since 2022. In this role, she utilizes her technical expertise to assist clients and ensure the smooth operation of SWIFT's services. Additionally, she serves as a Software Engineer at SWIFT, contributing to software development and project implementation. Her dual roles reflect her versatility and commitment to enhancing customer experience within the organization.
Previous Experience at lifecell Ukraine
Anastasiia Karpenko worked at lifecell Ukraine from 2005 to 2010. Initially, she served as an IT HelpDesk Agent for two years, where she focused on improving business processes and organizational structure. Following this role, she transitioned to the position of Core Network Operations Engineer, where she worked for three years. Her experience at lifecell provided her with a solid foundation in IT support and network operations.
Current Role at European Patent Office
Since 2019, Anastasiia Karpenko has been employed as an IT Specialist at the European Patent Office in Rijswijk, South Holland Province, Netherlands. In this capacity, she applies her technical skills to support IT operations and enhance service delivery within the organization. Her role involves troubleshooting and resolving IT-related issues, contributing to the efficiency of the office's technological infrastructure.
Education and Expertise
Anastasiia Karpenko holds a Master's degree in ICT and Telecommunicatie from the State University of Information and Telecommunication, which she completed in 2005. She also earned a Bachelor's degree in the same field from the same institution, graduating in 2004. Additionally, she studied the Nederlandse taal at Universiteit Leiden from 2012 to 2014, further enhancing her language skills and cultural understanding.
Volunteer Work and Interests
Anastasiia Karpenko has been volunteering at the Embassy of Ukraine since 2015. Her volunteer work allows her to engage in projects that are personally meaningful and contribute to her community. Outside of her professional commitments, she enjoys various sports, including long walks, cycling, squash, and tennis. She also has a passion for creative cooking, which reflects her diverse interests beyond her career.