Anne Sophie Dockier
About Anne Sophie Dockier
Anne Sophie Dockier is a Customer Experience Lead with extensive experience in driving growth for advanced Technology Services. She has held various roles in prominent organizations, including SWIFT and IBM, and possesses strong analytical and leadership skills.
Current Role at SWIFT
Anne Sophie Dockier currently serves as the Customer Experience Lead at SWIFT, a position she has held since 2021. In this role, she focuses on enhancing customer interactions and satisfaction, leveraging her extensive experience in technology services. Her leadership is directed towards achieving corporate goals and driving growth in customer experience initiatives.
Previous Experience at SWIFT
Dockier has a significant history with SWIFT, where she worked in various capacities. She was a Senior Market Analyst from 2016 to 2021, contributing to market insights and strategy. Prior to that, she served as a Country Analyst for Europe North in the Commercial Operational Services Department from 1998 to 1999. Additionally, she held the role of Project & Process Implementation Coordinator in the same department from 1999 to 2003.
Professional Background
Dockier's professional journey includes roles at several organizations. She worked at mobco as the Product & Marketing Manager for Mobile IT from 2015 to 2021. Her experience also includes positions at IBM, where she was a Portfolio Manager for Mobility Services and Strategic Sales from 2013 to 2015, and a Service Sales Leader from 2010 to 2012. She has also held roles at Oi/Telemar and the United Nations.
Education and Qualifications
Anne Sophie Dockier holds a Master of Business Administration (MBA) from Bottom Line Training & Consulting, Inc. She also earned a Master's degree from Haute Ecole 'Groupe ICHEC - ISC Saint-Louis - ISFSC' in Brussels in 2000. Additionally, she has a Bachelor of Arts (B.A.) from PUC-RJ, completed in 1998.
Skills and Expertise
Dockier possesses strong analytical and leadership skills, which are essential for her roles in marketing, product management, and sales. She has expertise in Mobile, Cloud, Security, and Infrastructure Services. Her multilingual abilities and cross-cultural communication skills enhance her effectiveness in diverse environments.