Asma Baurtally
About Asma Baurtally
Asma Baurtally serves as a Senior Global Customer Journey Analyst at SWIFT, where she has worked since 2021. Based in London, England, she focuses on enhancing customer experience through her analytical expertise.
Work at SWIFT
Asma Baurtally has been employed at SWIFT since 2021, serving as a Senior Global Customer Journey Analyst. In this role, she focuses on enhancing customer experience by analyzing and optimizing customer journeys. Her work contributes to the overall strategy of improving service delivery and customer satisfaction within the organization.
Current Role and Responsibilities
In her position as Senior Global Customer Journey Analyst at SWIFT, Asma Baurtally is responsible for assessing customer interactions and identifying areas for improvement. She utilizes data analysis to inform decisions and develop strategies that enhance the customer experience. Her role is critical in ensuring that customer feedback is integrated into service enhancements.
Location and Work Environment
Asma Baurtally is based in London, England, United Kingdom, where she works at SWIFT. The London office is known for its dynamic work environment, fostering collaboration and innovation among employees. This location allows her to engage with a diverse range of clients and stakeholders in the financial services sector.
Professional Experience Duration
Asma Baurtally has accumulated three years of experience in her current role at SWIFT. This duration reflects her commitment to the organization and her ongoing contributions to improving customer experiences on a global scale.