Asnaf Qadir
About Asnaf Qadir
Asnaf Qadir is an experienced Road Manager at SWIFT, specializing in IT service management with a focus on customer support. He has over a decade of experience in the field and has held various roles at SWIFT and Freddie Mac, demonstrating strong analytical skills and a customer-centric approach.
Work at SWIFT
Asnaf Qadir has held multiple roles at SWIFT since 1999. He began as a Team Lead/Senior Customer Engineer and Consultant at Entex Information Services for one year. He then transitioned to a Senior Application and System Support Specialist from 2003 to 2007, focusing on application support in the Washington D.C. Metro Area. After a brief stint at Freddie Mac, he returned to SWIFT in 2007 as a Regional Coordinator for Internal IT Support. In 2017, he took on the role of Service Manager, and in 2021, he became the Road Manager. Additionally, since 2019, he has been involved in Infrastructure Portal and Orchestration.
Education and Expertise
Asnaf Qadir studied Mechanical Engineering at The George Washington University, where he earned a Master's degree from 1990 to 1994. His educational background complements his extensive experience in IT service management, particularly in customer support environments. He possesses strong analytical skills and a customer-centric approach, which enhances his ability to coordinate IT projects and manage service operations effectively.
Background
Asnaf Qadir has over a decade of experience in IT service management, with a focus on customer support. His career includes significant roles at SWIFT and a brief tenure at Freddie Mac. His work experience spans various positions that emphasize incident and problem management, showcasing his ability to identify cost-effective solutions to meet customer requirements.
Achievements
Throughout his career, Asnaf Qadir has demonstrated a commitment to customer service and operational excellence. His roles at SWIFT have involved coordinating small to medium-sized IT projects and managing service operations. His strong background in incident and problem management has contributed to his effectiveness in addressing customer needs and improving service delivery.