Atsushi Muraoka
About Atsushi Muraoka
Atsushi Muraoka is a Senior Customer Engineer with extensive experience in customer-facing technical support within financial software companies. He has a strong background in security protocols, cloud platforms, and networking, and is fluent in both Japanese and English.
Work at Swift
Atsushi Muraoka currently serves as a Senior Customer Engineer at Swift, a position he has held since 2023. His role involves providing technical support and solutions to customers, leveraging his extensive experience in customer-facing technical support within the financial software sector. His expertise in security protocols and cloud platforms contributes to his effectiveness in this role.
Previous Employment History
Prior to his current position at Swift, Atsushi Muraoka held several roles in the technology and financial sectors. He worked as a Support Consultant at Fidessa from 2006 to 2018, and as a Client Support Engineer at Torstone Technology for 7 months in 2022 to 2023. He also served as an AI Support Engineer at DataRobot from 2021 to 2022, and as a Service Operations Analyst at Kinaxis from 2018 to 2020. His earlier experience includes roles at QUICK Moneyline Telerate Corp. and Thomson Reuters.
Education and Expertise
Atsushi Muraoka studied at Waseda University, where he focused on law from 1990 to 1993. He also attended 日本映画大学, specializing in film direction from 1994 to 1997. His educational background complements his technical skills, which include expertise in AI and Machine Learning, as well as proficiency in various programming languages such as Java, Python, HTML, and Shell Script.
Technical Skills and Knowledge
Atsushi Muraoka possesses a wide range of technical skills relevant to his roles in customer support and engineering. He is skilled in security protocols, including SSH and RSA SecurID, and has extensive networking knowledge with experience in NTT DA circuits, F5 Big-IP, and Nortel ARN/ANH Routers. He is also proficient in managing databases such as Oracle and MySQL and is familiar with various operating systems, including Windows Server, UNIX, RedHat Linux, and Mac OS.
Language Proficiency
Atsushi Muraoka is fluent in both Japanese and English. This bilingual proficiency enhances his ability to communicate effectively in international business environments, making him a valuable asset in customer support and technical roles that require interaction with diverse clients.