Barrett Chong
About Barrett Chong
Barrett Chong serves as the Global Head of Services, Customer Experience at Swift, a position he has held since 2023 in Singapore. He has extensive experience in the financial services sector, having previously held leadership roles at organizations such as Cross-Border Financial Information Services and SunGard.
Work at Swift
Barrett Chong has held multiple positions at Swift, a leading financial messaging services provider. He currently serves as the Global Head of Services, Customer Experience since 2023, based in Singapore. Prior to this role, he was the APAC Head of Services, Customer Experience from 2020 to 2022 and served as the interim Global Head of Services, Customer Experience for three months in 2022. His tenure at Swift began in 2015 when he took on the role of Head, Technical & Advisory Services and Partnerships for the Asia Pacific region, where he worked for five years.
Previous Roles in Financial Services
Before rejoining Swift, Barrett Chong worked at Cross-Border Financial Information Services (CCFIS) as Chief Operating Officer and Chief Information Officer from 2021 to 2022 in Beijing, China. His extensive experience in the financial services sector includes significant roles at SunGard, where he was the Director for the Asia Pacific region from 2003 to 2010 and Account Director for one year. He also served as a Client Services Manager at SunGard from 1999 to 2002.
Career Progression and Experience
Barrett Chong's career spans over two decades in the financial services and technology sectors. He began his career as a Business Analyst at Maybank from 1996 to 1998 and later worked at DBS Bank as an Executive in Information Services for eight months in 1998. He held a directorial position at NCS Group from 2011 to 2015, overseeing Business Application Services. His diverse roles have contributed to his expertise in customer experience and operational leadership.
Education and Expertise
While specific educational details are not provided, Barrett Chong's extensive career in technology and financial services indicates a strong foundation in these fields. His roles have encompassed operational leadership, customer experience management, and technical advisory services, showcasing his expertise in enhancing service delivery and client engagement across various regions.