Bart Verlinden
About Bart Verlinden
Bart Verlinden is a Support Transformation Manager at SWIFT, where he has worked since 2019. He has extensive experience in customer support services and project management, having held various managerial roles at SWIFT and other consulting firms.
Current Role at SWIFT
Bart Verlinden currently serves as the Support Transformation Manager at SWIFT, a position he has held since 2019. In this role, he focuses on transforming support operations within the organization. His responsibilities include overseeing initiatives aimed at enhancing customer support services and implementing innovative solutions to improve operational efficiency.
Previous Experience at SWIFT
Verlinden has extensive experience at SWIFT, having held multiple managerial positions. He worked as the Manager of Customer Support Services - Campaign Management from 2011 to 2015. Prior to that, he was the Head of Customer & Vendor Readiness from 2018 to 2019. His earlier roles at SWIFT include Manager Enterprise Business Solutions from 2005 to 2009, Project Manager Information Technology from 2004 to 2005, and Documentation Manager from 2014 to 2018.
Experience at IBM and PwC
Before joining SWIFT, Bart Verlinden worked at IBM Business Consulting Services as a Manager from 2003 to 2004 and previously from 2002 to 2004. He also held a managerial position at PwC Consulting from 1998 to 2003. His roles at these firms involved consulting and project management, contributing to his expertise in managing complex projects and teams.
Educational Background
Bart Verlinden studied at K.U.Leuven, where he earned a degree in Civil Engineering, specializing in Mechanics and Production Engineering from 1988 to 1993. He also completed a Post-University program in Industrial Management at the same institution from 1993 to 1994. Additionally, he attended Krauthammer from 2006 to 2007, where he focused on Management.
Skills and Specializations
Verlinden possesses strong skills in people management and project management. He specializes in IT feasibilities and architecture, process re-engineering, and change management. His expertise extends to digital transformation and innovation, particularly in the context of transforming support operations to enhance service delivery.