Cassidy Sowards
About Cassidy Sowards
Cassidy Sowards is a Systems & Application Management & Support Specialist with a background in network services and software systems engineering. She has experience in various roles, including operations assistant and food service worker, and holds a Bachelor's Degree in Information Science and Systems from Radford University.
Current Role at SWIFT
Cassidy Sowards serves as a Systems & Application Management & Support Specialist at SWIFT, a position held since 2021. In this role, she focuses on ensuring service availability and user satisfaction through preventive maintenance, troubleshooting, and problem resolution services. Cassidy actively participates in problem management resolution by collecting and tracking data and progress, which aids in identifying root causes of issues. Her responsibilities also include acquiring, developing, and maintaining technical and product knowledge to effectively support job objectives.
Previous Experience at SWIFT
Prior to her current role, Cassidy worked as an Associate Systems & Application Management & Support Specialist at SWIFT from 2018 to 2021. During this time, she contributed to the management and support of systems and applications, enhancing her expertise in the field. This experience laid the foundation for her current responsibilities and allowed her to develop a deeper understanding of the technical aspects of systems management.
Work History at Radford University
Cassidy Sowards held multiple positions at Radford University from 2017 to 2018. She worked as an Operations Assistant for nine months, where she reviewed moderately complex problem situations to identify opportunities for process, procedure, or tool improvements. Additionally, she served as a Peer Instructor for one year, contributing to the educational environment of the university. These roles provided her with valuable experience in operations and instructional support.
Education and Expertise
Cassidy Sowards earned a Bachelor’s Degree in Information Science and Systems from Radford University, completing her studies from 2014 to 2018. Her educational background has equipped her with the necessary skills and knowledge to excel in her current role in systems and application management. The degree has provided her with a solid foundation in technical concepts and problem-solving methodologies relevant to her career.
Early Career at Chartwells and Glory Days Grill
Cassidy began her career in the food service industry, working as a Food Service Worker at Chartwells Higher Education Dining Services from 2015 to 2017. She also worked as a Hostess at Glory Days Grill for eight months in 2017. These early experiences helped her develop customer service skills and an understanding of operational processes in a fast-paced environment.