Chris Riede
About Chris Riede
Chris Riede is a Senior Customer Support Engineer at Swift, where he has worked since 2014, primarily supporting clients in the Middle East and Africa. He has extensive experience in customer support and consultancy roles within the company, contributing to various positions since 2003.
Work at Swift
Chris Riede has been employed at Swift since 2003, holding various positions over the years. He is currently a Senior Customer Support Engineer Key Client Support, a role he has occupied since 2014. In this position, he serves as a Premium Support contact for several Swift clients in the Middle East and Africa. Prior to this, he worked as a Senior Technical Consultant for five months in 2011 and as a Customer Support Engineer for eight years from 2003 to 2011. He also held the position of Senior Customer Support Engineer from 2011 to 2014.
Education and Expertise
Chris Riede possesses extensive expertise in customer support and technical consulting within the financial services sector. His role at Swift involves providing consultancy and implementation services for the SWIFT Customer Security Programme (CSP). His background in customer support engineering and technical consulting equips him with the skills necessary to address complex client needs effectively.
Background
Before joining Swift, Chris Riede worked at Galileo International as a Customer Support Engineer from 2000 to 2003 in the United States. He also served as a Business Travel Consultant at Tq3 Travel Solutions for one year in 1999. His diverse experience in customer support roles has contributed to his proficiency in client relations and technical problem-solving.
Achievements
Chris Riede completed the 2018 edition of the Rotterdam Marathon, demonstrating his ability to balance work, travel, and family commitments. This achievement reflects his dedication to personal goals alongside his professional responsibilities.