Claire Josserand
About Claire Josserand
Claire Josserand serves as the Product Owner for Customer & Vendor Readiness at SWIFT, where she has worked since 2020. With extensive experience in the payments industry, she has held various roles at SWIFT, contributing significantly to the evolution of the SWIFT Platform and fostering collaborative relationships with customers and vendors.
Work at SWIFT
Claire Josserand has held multiple positions at SWIFT since 2008. She began her career as a Customer Engineer, working in The Hague Area, Netherlands, for five years. She transitioned to a Technical Pre-sales and Interface Initiatives role in La Hulpe, Belgium, from 2013 to 2015. Following this, she served as Cloud Service Manager for two years and then as Cloud Product Manager for 11 months. In 2018, she took on the role of R&D Innovation Manager for nearly a year. Currently, she is the Product Owner for Customer & Vendor Readiness, a position she has held since 2020 in the Brussels Area, Belgium. Additionally, she has been the gpi Customer Success Product & Market Manager since 2019.
Education and Expertise
Claire Josserand studied at Université Paris Sorbonne (Paris IV), where she earned a Master's Degree in French Language and Literature from 2005 to 2007. She also attended Institut Universitaire de Formation des Maitres, achieving the CAPES (certificate d'aptitude au Professorat d'Enseignement Secondaire). Her educational background complements her extensive experience in the payments industry, where she has developed a deep understanding of SWIFT products and services across various roles.
Background
Before joining SWIFT, Claire Josserand worked as a French language and literature teacher at Education Nationale in the Paris Area, France, from 2005 to 2008. Her transition into the technology and payments sector began in 2008, leading to a diverse career at SWIFT. Throughout her tenure, she has focused on collaborative efforts with customers and vendors, shaping the future of the payments industry.
Achievements
Claire Josserand has played a significant role in leading teams of Product Managers and Engineers to ensure readiness for the evolution of the SWIFT Platform. She is recognized for her ability to build collaborative relationships and deliver solutions through participative management. Her contributions have supported various company initiatives aimed at enhancing the SWIFT community.