Claude Hugon
About Claude Hugon
Claude Hugon serves as the Swift Program and Service Manager for T2S at SWIFT, where he has worked since 2013. He oversees the Value Added Network solution for T2S, ensuring compliance with service level agreements throughout various phases.
Work at Swift
Claude Hugon has been employed at SWIFT since 1989, holding various positions over the years. He currently serves as the Swift Program and Service Manager for T2S, a role he has held since 2013. In this capacity, he ensures that SWIFT's Value Added Network solution for T2S meets all contractual Service Level Agreements throughout customer acceptance, testing, and production phases. Prior to this, he worked as a Swift Project Manager for T2S from 2011 to 2013, and as a Key Client Senior Service Manager from 2006 to 2010. His career at SWIFT also includes roles such as Manager Customer Order Services, Manager Customer Security Management, and Manager Capacity Planning.
Education and Expertise
Claude Hugon studied Telecommunications at Université Catholique De Louvain. His educational background supports his extensive experience in program and service management within the financial services sector. His expertise includes managing complex programs, ensuring compliance with service level agreements, and handling escalations and issues related to the T2S program.
Background
Claude Hugon has a long-standing career at SWIFT, beginning in 1989. His experience spans over three decades, during which he has taken on various managerial roles. His positions have included Manager Projet Management Office, Head of Service Management Solutions, and Manager Capacity Planning. This extensive background has provided him with a deep understanding of the operational and strategic aspects of service management within the organization.
Achievements
In his current role, Claude Hugon is responsible for the quarterly reporting of the T2S program status to the SWIFT and Eurosystem T2S VAN Steering committees. He manages the day-to-day T2S program relationship with the Eurosystem, addressing escalations and issues on behalf of SWIFT. His contributions have been integral to the successful management of the T2S program, ensuring alignment with organizational goals and customer expectations.