Cristina Casacop
About Cristina Casacop
Cristina Casacop is a professional in Customer Experience and Documentation Delivery at SWIFT in Kuala Lumpur, Malaysia, with over 10 years of experience in repository and project management. She holds multiple degrees, including a Master's in Information Systems and an MBA in General Management, and has previously worked in various technical writing and research roles.
Work at SWIFT
Cristina Casacop has been employed at SWIFT since 2020, serving in the role of Customer Experience | Documentation Delivery. Based in Kuala Lumpur, Malaysia, she has contributed to the organization for four years. In her position, she has implemented strategies that have led to improvements in processes and operations, enhancing the overall customer experience.
Education and Expertise
Cristina Casacop has a diverse educational background. She earned an Associate in Computer Science from the Asian College of Science and Technology, studying from 2000 to 2002. She also holds a Bachelor's degree in Computer Science from the same institution, completed between 2006 and 2008. Additionally, she obtained a Master's degree in Information Systems from the University of the Philippines, which she pursued from 2010 to 2020. Furthermore, she achieved an MBA in General Management from Limkokwing University of Creative Technology, studying from 2018 to 2020. Her expertise includes business analysis, testing, repository management, and project management.
Professional Background
Cristina Casacop has accumulated over 10 years of experience in various roles related to technical writing and customer experience. Prior to her current position at SWIFT, she worked at Global Enterprise International Malaysia as a Senior Technical Writer from 2016 to 2020. She also held technical writing positions at Xchanging Malaysia Sdn Bhd and AMK Technology Sdn Bhd. Earlier in her career, she served as a Computer Programmer II and Science Research Specialist II at the Department of Science and Technology in the Philippines.
Achievements in Technical Writing
Throughout her career, Cristina Casacop has demonstrated a strong capability in technical writing. She has worked in various organizations, including Networklabs, Inc., where she contributed as a Technical Writer from 2011 to 2012. Her roles have involved creating and managing documentation that supports technical processes and enhances user understanding. Her experience in repository management and project management complements her technical writing skills.