Emma Pacheco
About Emma Pacheco
Emma Pacheco is a Product Manager at SWIFT, where she has worked since 2019. She has extensive experience in various roles at SWIFT since 2002, including positions in customer support and engineering.
Work at Swift
Emma Pacheco has held multiple positions at SWIFT since joining the organization. She currently serves as a Product Manager, a role she has occupied since 2019. Prior to this, she worked as a Product Owner for AGI for 11 months in 2019. Her earlier roles at SWIFT include serving as a Product Manager for Connectivity from 2016 to 2018, a Service Manager for Customer Support Americas from 2014 to 2016, and a Lead Customer Engineer on the COE Messaging team from 2008 to 2014. Additionally, she worked as a Customer Support Engineer for the SWIFTNet Support Team from 2002 to 2004 and as an Interface & Applications Analyst from 1999 to 2002.
Education and Expertise
Emma Pacheco holds a degree in Electronic Engineering from Universidad Ricardo Palma, where she studied Control and Automation. She also completed her studies at Instituto Cibertec, earning a qualification as a System Analyst with a focus on System Design, Analysis, and Programming. Her educational background supports her extensive experience in product management and customer support within the technology sector.
Background
Before her tenure at SWIFT, Emma Pacheco worked at GMD - Grupo Graña y Montero as a Lead System Analyst from 1995 to 1999 in Lima, Peru. This early experience laid the foundation for her career in technology and customer support. Over the years, she has developed a diverse skill set that includes product management, customer support, and engineering.
Career Progression
Emma Pacheco's career at SWIFT reflects a steady progression through various roles with increasing responsibility. Starting as an Interface & Applications Analyst, she advanced to Senior Customer Support Engineer and then to Lead Customer Engineer. Her transition into product management roles demonstrates her adaptability and expertise in addressing customer needs and enhancing product offerings.