Emmanuel Nkaka
About Emmanuel Nkaka
Emmanuel Nkaka is a Senior Systems & Applications Management & Support Specialist with extensive experience in IT support and development. He has worked for notable companies such as Alcatel-Lucent and KPN, and currently contributes to Swift in the Netherlands.
Work at Swift
Emmanuel Nkaka has been employed at Swift since 2016, where he holds the position of Senior Systems & Applications Management & Support Specialist. In this role, he is responsible for managing and supporting various systems and applications within the organization. His expertise in troubleshooting and problem-solving in IT environments contributes to the efficiency of operations at Swift. He has been recognized as a key resource for resolving complex IT issues, making him an integral part of the team.
Previous Experience at Alcatel-Lucent
Prior to his current role, Emmanuel Nkaka worked at Alcatel-Lucent in various capacities. He served as a Software Engineer from 2008 to 2009, followed by a position as Customer Support Manager from 2009 to 2011. He then transitioned to the role of Customer Technical Advocate from 2011 to 2012. His experiences at Alcatel-Lucent provided him with a solid foundation in customer support and technical advocacy, enhancing his skills in managing customer relationships and technical challenges.
Experience at KPN
Emmanuel Nkaka worked at KPN from 2012 to 2014 as a Prepaid Mobile Platform Beheerder. In this role, he was responsible for managing prepaid mobile platforms, contributing to the operational efficiency of KPN's services. His experience in this position further developed his technical skills and understanding of mobile technology, which he has applied in subsequent roles.
Education and Expertise
Emmanuel Nkaka completed his high school education at Athénée royal Paul Delvaux in Ottignies, where he achieved a High School Diploma. He furthered his education at Ecole Industrielle et Commerciale de Namur, earning a Bachelor's degree in Information Technology. His academic background, combined with his passion for Linux and Unix systems, has equipped him with the technical expertise necessary for his roles in IT management and support.
Professional Development and Leadership Goals
Emmanuel Nkaka aims to grow as a leader within his field. He focuses on leveraging his expertise to support team goals and development. His advocacy for operational needs to developers highlights his commitment to bridging the gap between operations and development teams, fostering collaboration and efficiency in IT projects.