Franklyn Perez Lopez
About Franklyn Perez Lopez
Franklyn Perez Lopez is a Customer Support Engineer at SWIFT, where he has worked since 2015. He holds a Bachelor's degree in Computer Science and an Associate's degree in Computer Electronics and Engineering Technology, and he previously worked at The World Bank for seven years in various IT support roles.
Work at SWIFT
Franklyn Perez Lopez has been employed at SWIFT as a Customer Support Engineer since 2015. His role involves providing technical support and assistance to clients, ensuring smooth operations and addressing any issues that may arise. His tenure at SWIFT has spanned nine years, during which he has developed a deep understanding of the company's systems and customer needs.
Education and Expertise
Franklyn studied at ITT Technical Institute-Springfield, where he focused on Electrical, Electronics, and Communications Engineering, earning a Bachelor's degree in Computer Science from 2008 to 2012. Additionally, he obtained an Associate's degree in Computer Electronics and Engineering Technology from the same institution, achieving perfect attendance during his studies. This educational background has equipped him with a solid foundation in technical skills relevant to his career.
Background
Franklyn Perez Lopez began his professional career at The World Bank, where he worked as an IT Support Specialist from 2008 to 2015. During this period, he also served as an ETT/Information Specialist from 2013 to 2015 in the Washington D.C. Metro Area. His experience at The World Bank provided him with valuable insights into IT support and customer service in a global context.
Career Progression
Franklyn's career has shown a clear progression from his early roles at The World Bank to his current position at SWIFT. His seven years at The World Bank allowed him to gain extensive experience in IT support, which he has leveraged in his current role as a Customer Support Engineer. His professional journey reflects a commitment to technical excellence and customer service.