Gonzalo Perez Verdicchio
About Gonzalo Perez Verdicchio
Gonzalo Perez Verdicchio is a Senior Service Manager at SWIFT, where he has worked since 2019. He has extensive experience in service management and incident resolution, having held various roles in companies such as IBM, HSBC, and Oracle across Argentina and the United Kingdom.
Work at SWIFT
Gonzalo Perez Verdicchio has been employed at SWIFT as a Senior Service Manager since 2019. In this role, he acts as the single point of contact for customer escalations, ensuring timely resolution and customer satisfaction. He collaborates closely with DevOps and agile product-based teams to improve incident and problem management practices. Additionally, he plays a significant role in continuous improvement initiatives for internal tools and processes, aimed at enhancing operational efficiency. Gonzalo has also contributed to setting up and maintaining deliverables for SWIFT's Premium Plus/Custom service.
Previous Experience
Prior to his current position at SWIFT, Gonzalo Perez Verdicchio held various roles in notable companies. He worked at IBM as a Delivery Engagement Manager from 2004 to 2007 in Argentina. He served as a DevOps Service Manager at HSBC for six months in 2019 in London. Gonzalo also worked at DIRECTV as a Team Leader for Incident and Problem Management from 2014 to 2015. His experience includes roles at Earthport as a Service Delivery Manager, Oracle as an Incident and Problem Manager, and CLS Group as a Service Manager, among others.
Education and Expertise
Gonzalo Perez Verdicchio completed his International Baccalaureate at St. Patrick’s School from 1995 to 1998. He then pursued an Engineer's degree at Universidad de la Marina Mercante, which he achieved from 1999 to 2006. His educational background supports his extensive experience in service management, incident and problem management, and presales engineering. Gonzalo's expertise encompasses collaboration with product owners to prioritize technical debt and align product enhancements with customer needs.
Career Development
Gonzalo Perez Verdicchio has developed a diverse career in service management and engineering. He began his professional journey at Telextorage as a Senior Presales Engineer from 2007 to 2009 and later transitioned to Iplan Telecommunications in the same capacity from 2009 to 2011. His roles have evolved to include significant responsibilities in incident and problem management across various organizations, including DIRECTV and Oracle. This progression reflects his adaptability and commitment to enhancing service delivery in technology-driven environments.