Grace Tan
About Grace Tan
Grace Tan is a Customer Engineer at SWIFT, where she has worked since 2021. She has held various roles within the company, including positions in human resources and customer engineering.
Work at SWIFT
Grace Tan has been employed at SWIFT since 2021, currently holding the position of Customer Engineer. In this role, she applies her technical skills and knowledge to support customer needs and enhance service delivery. Prior to her current position, she served as an Associate Customer Engineer from 2020 to 2021, where she gained valuable experience in customer support and technical solutions. Her journey at SWIFT began with an internship in Human Resources from 2018 to 2019, followed by a role as an Associate Human Resources Specialist from 2019 to 2020, both based in Kuala Lumpur, Malaysia.
Education and Expertise
Grace Tan earned her Bachelor’s Degree in Business Management from Help Academy, where she studied from 2015 to 2018. This educational background provided her with foundational knowledge in business principles and management practices, which she has applied throughout her career at SWIFT. Her expertise spans both human resources and customer engineering, reflecting her diverse skill set and adaptability in different roles within the organization.
Background
Grace Tan began her professional career at SWIFT as a Human Resources Intern in 2018, where she gained initial insights into the corporate environment. After her internship, she transitioned to an Associate Human Resources Specialist role, further developing her HR skills until 2020. Following this, she shifted her focus to customer engineering, demonstrating her versatility and commitment to growth within the company.
Career Progression
Grace Tan's career at SWIFT showcases a clear progression from human resources to customer engineering. Starting as an intern, she quickly moved up to an Associate Human Resources Specialist, gaining essential experience in HR functions. In 2020, she transitioned to the technical side as an Associate Customer Engineer, and by 2021, she advanced to her current role as Customer Engineer. This trajectory highlights her ability to adapt and excel in various functions within the organization.