Hailey Wang
About Hailey Wang
Hailey Wang is a Support Engineer with expertise in ITIL 4 and a background in UX research and Design Thinking. She has held various roles in the IT and retail sectors, including positions at QISS-IT, Douglas, and ICI PARIS XL.
Work at SWIFT
Hailey Wang has been employed at SWIFT as a Support Engineer since 2021. In this role, she applies her expertise in IT service management and user experience to assist clients and improve service delivery. Her responsibilities include troubleshooting technical issues and providing solutions to enhance customer satisfaction.
Education and Expertise
Hailey Wang earned a Bachelor's Degree in Product Design from Amsterdam University of Applied Sciences, where she studied from 2014 to 2019. She possesses expertise in ITIL 4, a framework for IT service management, and is skilled in Design Thinking, which is used for solving complex problems. Additionally, she has a strong background in UX research, focusing on understanding user needs to improve user experience.
Background
Hailey Wang has a diverse professional background. She began her career as a Hostess at Spirit Hosting & Promotions from 2015 to 2018. She then worked as a Design Intern at MICRODIA in Hong Kong for four months in 2018. Following this, she served as a Sales Advisor at ICI PARIS XL from 2018 to 2020 and at Douglas from 2020 to the present, both in The Hague, Netherlands. Additionally, she completed a six-month internship as a Grad Design intern at UNGA in Amsterdam in 2019.
Skills and Competencies
Hailey Wang has developed strong presentation and communication skills, which are essential for effectively conveying information and ideas in her roles. Her expertise in UX research and Design Thinking further enhances her ability to address user needs and contribute to product development.