Isabelle Carbon
About Isabelle Carbon
Isabelle Carbon is a Customer Experience Programme Manager at SWIFT, where she has worked since 2020. With a strong background in financial services and expertise in management and financial analysis, she has held various roles at SWIFT and previously at Price Waterhouse Coopers.
Work at SWIFT
Isabelle Carbon has been serving as the Customer Experience Programme Manager at SWIFT since 2020. In this role, she focuses on enhancing customer interactions and satisfaction. Prior to this position, she held various roles at SWIFT, including Manager of Financial Planning and Analysis from 2015 to 2020, EMEA and APAC Information Services Manager from 2013 to 2015, and General Accounting Manager from 2004 to 2007. Her extensive experience at SWIFT spans over 15 years, contributing to her deep understanding of the organization and its operations.
Education and Expertise
Isabelle Carbon studied at SKEMA Business School from 1994 to 1997, where she developed foundational knowledge in business and finance. Earlier, she attended the French American International School - Lycée International Franco-Américain for one year in 1993. Her educational background supports her expertise in management and financial analysis, which is critical to her current role in customer experience. She possesses a strong background in financial services, particularly in payments and banking.
Background in Financial Services
Isabelle Carbon has a robust background in the financial services sector, with a focus on financial planning and analysis. Before her tenure at SWIFT, she worked at Price Waterhouse Coopers as an Audit Manager from 1998 to 2004. Throughout her career, she has developed skills that contribute to her effectiveness in customer experience management, particularly in understanding the intricacies of financial operations and customer needs.
Career Progression
Isabelle Carbon's career showcases a steady progression through various roles in financial management and analysis. After her role as Audit Manager at Price Waterhouse Coopers, she joined SWIFT, where she took on multiple managerial positions, including Corporate Performance Manager and Information Services Manager for Europe, Middle East, and Africa. This diverse experience has equipped her with a comprehensive view of the financial services landscape.