Jacqueline Farrow
About Jacqueline Farrow
Jacqueline Farrow is the Head of Payment Market Infrastructures, Go To Market (GTM) at SWIFT, where she leads a global team focused on system renewals and ISO 20022 adoption. With extensive experience in the financial sector, she has held various roles at SWIFT and National Westminster Bank, specializing in cross-border payments, foreign exchange, and securities.
Current Role at SWIFT
Jacqueline Farrow serves as the Head of Payment Market Infrastructures, Go To Market (GTM) at SWIFT since 2022. In this role, she leads a global team responsible for executing SWIFT's Payment Market Infrastructure strategy. Her focus includes system renewals and the adoption of ISO 20022 standards. This position is based in Singapore, where she has been instrumental in driving initiatives that enhance payment systems globally.
Previous Experience at SWIFT
Before her current role, Jacqueline Farrow held several positions at SWIFT. She worked as a Senior Director of Business Innovation for the APAC region in 2021, a Programme Director for the Eurosystem Single Market Infrastructure Gateway (ESMIG) from 2018 to 2020, and a Programme Manager for the New Payments Platform (NPP) from 2015 to 2018. Additionally, she served as the Head of FX Programme in the Marketing Division from 2007 to 2010 and as a Senior Client Account Director from 2010 to 2014. Her extensive tenure at SWIFT spans various critical roles that contributed to the organization's strategic initiatives.
Background in Banking
Jacqueline Farrow began her career at National Westminster Bank, where she worked as a Correspondent Banking Manager from 1994 to 1996 and as a Manager from 1996 to 1997. She also completed a Management Trainee program at the bank from 1993 to 1994. Her early experiences in banking provided her with foundational knowledge in financial services, which she has built upon throughout her career.
Education and Expertise
Jacqueline Farrow earned a Master of Arts with Honors in English and History from the University of Auckland, studying from 1986 to 1991. She possesses in-depth knowledge of post-trade, pre-settlement, settlement, and clearing services across various asset classes. Additionally, she specializes in cross-border payments, foreign exchange (FX), and securities, demonstrating her expertise in leading project teams for both business and technological changes in these markets.
Language Skills and Market Specialization
Jacqueline Farrow is proficient in Japanese and has specialized knowledge of the Japanese market. Her ability to communicate in Japanese enhances her capacity to develop strategic business relationships on a global scale, particularly in regions where Japanese is spoken. This skill set complements her extensive experience in the financial services industry.