Jarrett Shannon
About Jarrett Shannon
Jarrett Shannon is a Customer Support Engineer II at SWIFT, where he assists clients with the SWIFT Alliance product suite and analyzes customer behavior to create support articles. He has a background in various technical roles and holds a Bachelor's degree in Management Information Systems from the University of Pittsburgh-Greensburg.
Work at SWIFT
Jarrett Shannon has been employed at SWIFT as a Customer Support Engineer II since 2018. In this role, he assists clients with upgrading their SWIFT Alliance product suite, which includes SWIFT Alliance Gateway, Alliance Access, SWIFTNet Link, and Alliance Web Platform Server Embedded. He also holds a Knowledge Centric Support Publisher position, where he analyzes customer behavior and cases to create articles aimed at deflecting future support issues. His work involves extensive utilization of Salesforce and ServiceNow.
Previous Employment Experience
Before joining SWIFT, Jarrett Shannon held various positions in the technology and support sectors. He worked as a Data Center Technician I at Management Science Associates, Inc. from 2016 to 2017 for 11 months. He also served as a Security Operations Center Specialist at Involta for 3 months in 2018 and as a NOC Specialist at the same company for 7 months from 2017 to 2018. Additionally, he worked as a Fitness Center Receptionist at the University of Pittsburgh from 2012 to 2016.
Education and Expertise
Jarrett Shannon earned a Bachelor's degree in Management Information Systems from the University of Pittsburgh-Greensburg, completing his studies from 2012 to 2016. His educational background provides him with a solid foundation in information systems, which supports his current role in customer support and technical assistance.
Athletic Involvement
During his time at the University of Pittsburgh, Jarrett Shannon was a Division III Basketball Student-Athlete from 2012 to 2016. This experience contributed to his teamwork and leadership skills, which are valuable in his professional endeavors.