Jayshan Kumar
About Jayshan Kumar
Jayshan Kumar is a Customer Support Engineer at SWIFT, where he has worked since 2019. He has a background in Mechanical Engineering and has held various roles in customer support, sales, and data analysis across several companies in Malaysia.
Current Role at SWIFT
Jayshan Kumar has been employed as a Customer Support Engineer at SWIFT since 2019. In this role, he provides technical support specifically for SWIFT Cloud products. His responsibilities include assisting clients with product-related inquiries and ensuring optimal performance of the software solutions offered by the company. His position is based in Kuala Lumpur, Malaysia.
Previous Experience in Customer Support and Sales
Before joining SWIFT, Jayshan Kumar held various positions that contributed to his expertise in customer support and sales. He worked as a Data Analyst at FastJobs Malaysia for eight months in 2017. Prior to that, he was a Sales Executive at Telekom Malaysia for five months in 2014. Additionally, he served as a Sales and Service Engineer at Science Valley Sdn Bhd for one month in 2019, where he further developed his skills in customer interaction and service delivery.
Internship Experience in Engineering
Jayshan Kumar completed an internship at Hengyuan Refining Company Berhad in 2018, where he worked for three months. During this internship, he gained practical experience in monitoring and sustaining equipment, which is essential in the refining industry. His involvement with the maintenance team focused on equipment sustainability, providing him with valuable insights into engineering practices.
Education and Academic Background
Jayshan Kumar earned a Bachelor's degree in Mechanical Engineering from Universiti Tenaga Nasional. He studied from 2015 to 2019, completing a four-year program. His education provided him with a solid foundation in engineering principles, which he applies in his current role and previous positions.
Early Career in Sales
Jayshan Kumar began his career in sales with a position as a Sales Executive at Telekom Malaysia in 2014. This role lasted for five months and marked the start of his professional journey. His early experience in sales laid the groundwork for his later roles in customer support and service engineering.