Jean Luc Robins
About Jean Luc Robins
Jean Luc Robins is a Product Owner in eCommerce at SWIFT, where he has worked since 2020. He has extensive experience in CRM and product management, having held various leadership roles at SWIFT and other companies since the early 1990s.
Work at SWIFT
Jean Luc Robins has held multiple positions at SWIFT, contributing significantly to various projects. He began as a Lead Business Consultant from 2007 to 2009, followed by a role as Team Lead of CRM Product Management from 2009 to 2010. He then served as Head of CRM Applications from 2016 to 2020. In 2010, he took on the role of Head of CRM Program, which he held until 2015, and subsequently led the CRM and website initiatives for one year. Since 2020, he has been working as Product Owner eCommerce, where he is responsible for defining the eCommerce roadmap and capturing requirements.
Education and Expertise
Jean Luc Robins studied at Université catholique de Louvain, where he earned a Master's degree in Economics from 1986 to 1991. His educational background provides a strong foundation for his roles in product management and eCommerce. He also attended Collège Saint-Michel in Gosselies from 1980 to 1986, furthering his academic development prior to his university studies.
Background
Before joining SWIFT, Jean Luc Robins gained experience in various roles. He worked at No Limits as Owner and Operation Director from 1992 to 1999. He transitioned to DAD, where he held positions in product management and business development in 2005, and served as a Senior Business Consultant from 2001 to 2004. Additionally, he worked as a Client Manager at LBi in 2006. These experiences contributed to his expertise in managing customer relationships and product development.
Achievements
In his current role at SWIFT, Jean Luc Robins successfully delivered an eCommerce prototype in the first quarter of 2021. He is also focused on delivering the Phase 1 eCommerce MVP, utilizing an agile approach to meet business objectives. His leadership of a large squad of approximately 30 people in the Customer Interaction tribe highlights his capability in managing complex projects and teams.