Jeffrey Tang
About Jeffrey Tang
Jeffrey Tang is a Customer Engineer with a background in International Business and Computer Information Systems. He has extensive experience in network and security technologies and utilizes various tools for customer support and project management.
Work at SWIFT
Jeffrey Tang currently serves as a Customer Engineer at SWIFT, a position he has held since 2021. In this role, he conducts regular health checks of client operational environments and provides recommendations for improvement. Prior to this, he worked as a Network Engineer from 2018 to 2021, where he coordinated with an international team to ensure 24/7 network availability for the S.W.I.F.T Network. He also played a role in the implementation of the 24/7 Australia New Payments Platform. Earlier in his career, he was a Systems Support Specialist Intern at SWIFT for two months in 2016.
Education and Expertise
Jeffrey Tang studied at Appalachian State University, where he earned a Bachelor of Science in Business Administration (B.S.B.A) with a focus on International Business from 2012 to 2016. He also pursued studies in Computer Information Systems at the same university during the same period. Additionally, he studied International Business at Chonnam National University for 11 months in 2014. His educational background supports his expertise in customer support and project management, utilizing tools such as ServiceNow, SalesForce, Confluence, and Jira.
Technical Skills and Experience
Jeffrey Tang possesses hands-on experience with various network and security technologies, including Juniper SRX345 VPNs, Juniper SSG5 VPNs, and FortiGate/FortiAnalyzer. His technical skills are complemented by his ability to provide technical support to commercial divisions, participate in technical reviews, and deliver product presentations and demos. He designs staff training packages and updates knowledge management databases to enhance team capabilities, demonstrating his commitment to continuous improvement in technical support.
Project Involvement
Throughout his career, Jeffrey Tang has been involved in significant projects that enhance network capabilities and customer support. He coordinated with an international team to ensure 24/7 network availability for the S.W.I.F.T Network and contributed to the implementation of the 24/7 Australia New Payments Platform. His role in product specification reviews and acceptance testing further underscores his involvement in ensuring product supportability and usability.