Julia Makarova
About Julia Makarova
Julia Makarova is a Project Manager at SWIFT, where she has worked since 2019. She has a background in philology from Sevastopol State Technical University and has held various roles in customer and technical support across several companies.
Work at SWIFT
Julia Makarova has been employed at SWIFT as a Project Manager since 2019. In this role, she oversees various projects, ensuring they align with organizational goals and are completed on time. Her experience at SWIFT includes a previous position as a Technical Support Engineer from 2015 to 2019, where she provided technical assistance and resolved issues for clients.
Education and Expertise
Julia Makarova studied at Sevastopol State Technical University, where she focused on philology. She completed her studies and achieved the Specialist degree between 2001 and 2006. This educational background has contributed to her communication skills and understanding of client needs in her professional roles.
Background in Customer Support
Julia Makarova has extensive experience in customer support roles. She worked at SoftServe as a Customer Support Representative from 2008 to 2011. Following that, she joined ISD, where she held multiple positions, including Customer Support from 2011 to 2013 and Customer Support Team Lead for 11 months in 2013. Her roles involved managing customer inquiries and leading support teams.
Experience in Implementation and Technical Support
Julia Makarova has experience in implementation and technical support. She worked at ISD as an Implementation Specialist from 2013 to 2015, focusing on integrating solutions for clients. Additionally, her role as a Technical Support Engineer at SWIFT from 2015 to 2019 involved troubleshooting and providing technical guidance to users.